How Can We Help?

Log in at app.enrolltools.com using the email address associated with your account. If you haven't set a password yet, use the "Forgot Password" link on the login screen to receive a reset email.

Check your spam or junk folder first. If it isn't there, contact us at support@enrolltools.com with the email address you used to sign up and we'll resend your credentials.

Submit a cancellation request through our support form or email support@enrolltools.com at least 3 business days before your next billing date. Cancellations take effect at the end of the current billing period. All fees paid are non-refundable per our Terms of Service.

Contact our support team and we'll send you a secure Stripe link to update your payment method. We do not store or have access to your full card details.

First, confirm that your A2P 10DLC registration is approved and your phone number is active in your account settings. Also verify that your campaign is set to "Active" and that the contact list has valid, opted-in phone numbers. If everything looks correct and messages still aren't going out, contact support with your campaign name and account email.

From your dashboard, go to Contacts and select "Import." Download the CSV template to ensure your data is formatted correctly, then upload your file. All contacts must have verifiable prior express written consent for SMS before being added to any campaign.

Your subscription includes access to the EnrollTools CRM, automated SMS and email campaign tools, IVR outreach, self-service scheduling, and reporting dashboards. SMS, email, and voice usage are billed separately at per-message rates and itemized on your monthly invoice.

Yes. Submit a request through our support form and select "Onboarding Help." A team member will schedule a setup call to walk you through your first campaign.