Recruiting Automation
Terms of Service

1. Definitions

1.1 "Service" means the managed recruiting campaign service described in Section 2, including all outreach execution, campaign management, and reporting provided by EnrollTools on Client's behalf.

1.2 "Campaign" means a single recruiting outreach effort for a specific region, office, or opportunity, beginning when EnrollTools receives Client's Contact List and Opportunity Details and continuing through the agreed campaign period or until termination.

1.3 "Contact List" means the list of names, phone numbers, and email addresses provided by Client as recruiting prospects for a Campaign.

1.4 "Opportunity Details" means the recruiting information provided by Client, including the role or opportunity description, compensation structure, company or agency name, and any messaging or branding preferences.

1.5 "Deliverables" means the specific outputs produced by EnrollTools for each Campaign, as described in Section 2.2.

1.6 "Proprietary Information" means EnrollTools' campaign methodologies, automation workflows, template libraries, platform software, pricing structures, and trade secrets. Proprietary Information is governed separately under Section 6.1 and is distinct from Confidential Information.

1.7 "Confidential Information" means non-public business information exchanged between the parties that is (a) designated as confidential at the time of disclosure, or (b) would reasonably be understood to be confidential given the nature of the information and circumstances of disclosure. Confidential Information does not include Proprietary Information.

1.8 "Service Fee" means the monthly or per-campaign fee as stated on Client's invoice.

1.9 "Effective Date" means the date Client makes their first payment for the Service, or the date Client authorizes EnrollTools to begin a Campaign in writing, whichever is earlier.

2. Services and Deliverables

2.1 Nature of Service

EnrollTools provides a fully managed recruiting outreach service. Client is not required to access, configure, or operate any technology platform. All campaign setup, execution, and management is handled by EnrollTools. Client communicates with EnrollTools via email throughout the Campaign.

2.2 Deliverables

For each Campaign, EnrollTools will provide the following Deliverables:

2.3 Campaign Launch Timeline

EnrollTools will launch a Campaign within twenty-four (24) to forty-eight (48) hours of receiving the Contact List and Opportunity Details from Client. For urgent campaigns, same-day launch may be available upon written request and EnrollTools' confirmation.

2.4 EnrollTools as Authorized Service Provider

When sending outreach under these Terms, EnrollTools acts solely as Client's authorized service provider. All outreach is sent on Client's behalf, using Client's identity and opportunity description. EnrollTools does not independently solicit or recruit on its own behalf under these Terms.

2.5 What Client Provides

Client is responsible for providing:

• Contact List (Excel, CSV, or any readable format: names, phone numbers, email addresses)
• Opportunity Details (role description, compensation structure, agency/company name)
• Scheduling availability for interviews
• Any branding assets or messaging preferences
• Prompt responses to EnrollTools' questions during Campaign setup

Delays in providing required information will extend the Campaign launch timeline accordingly.

2.6 No Guarantee of Results

EnrollTools does not guarantee a specific number of scheduled interviews, response rates, or hiring outcomes. EnrollTools will execute the Service professionally and in accordance with commercially reasonable practices, but results depend on Contact List quality, market conditions, and prospect behavior beyond EnrollTools' control.

2.7 A2P Brand and Campaign Registration

To enable SMS outreach as part of the Service, EnrollTools will submit an A2P 10DLC brand and campaign registration with applicable carriers on Client's behalf, using the business information Client provides during onboarding ("Registration Information"). Once the brand and campaign are approved by the carriers, Client will be added as an authorized representative of the registered campaign.

The A2P registration remains the sole property of EnrollTools. Client does not acquire any ownership interest in the registration, and the registration may not be ported or transferred to another platform or provider. A Client who cancels or is terminated will need to establish a new A2P registration with their subsequent provider.

Client is solely responsible for the accuracy and completeness of all Registration Information provided. EnrollTools will submit the registration as provided and bears no liability for denials, delays, message filtering, or carrier restrictions resulting from inaccurate, incomplete, or misleading Registration Information. All A2P registration fees are covered by EnrollTools and included in the Service fees.

2.8 Domain Registration and Ownership

EnrollTools may register a domain name on Client's behalf for use in connection with the Service, including subdomains of enrolltools.com or standalone custom domains ("Client Domain"). All domains registered by EnrollTools remain the sole property of EnrollTools, regardless of whether the domain incorporates Client's name, brand, or other identifying information.

Client is granted a limited, non-exclusive license to use the Client Domain solely during the active service term. Upon termination of the Service for any reason, Client's right to use the domain ceases. Client may request to purchase the domain from EnrollTools following termination; any such transfer is at EnrollTools' sole discretion and subject to a separately agreed purchase price.

3. Fees and Billing

3.1 Service Fee

The Service Fee is as stated on Client's invoice. The base rate is $500 per month per region. Regional pricing may vary and is confirmed in writing prior to the start of any Campaign. Higher-volume or multi-region arrangements are available and will be specified in Client's invoice.

3.2 Billing Terms

The Service may be structured as a monthly recurring subscription or on a per-campaign basis, as specified in Client's invoice or order confirmation. Monthly subscriptions auto-renew until cancelled in accordance with Section 8. Per-campaign fees are due prior to Campaign launch unless otherwise agreed in writing.

3.3 Payment

Client must maintain a valid payment method on file. Failure to pay any amount due results in immediate suspension of active Campaigns and withholding of new Campaign launches until the account is current.

3.4 Late Payments

Amounts unpaid after thirty (30) days from the invoice date accrue interest at 1.5% per month (or the maximum rate permitted by applicable law, whichever is less). EnrollTools reserves the right to suspend Services for accounts with outstanding balances exceeding thirty (30) days.

3.5 No Refunds

All fees paid are non-refundable. If Client cancels an active Campaign, fees for the current billing period or campaign are not refunded. Fees for future periods that have not yet been billed will not be charged following proper notice of cancellation.

3.6 Fee Changes

EnrollTools may adjust Service Fees on thirty (30) days' written notice. Continued use of the Service after the effective date of a fee change constitutes acceptance of the revised fees.

4. Client Obligations and Compliance

4.1 TCPA Authorization and Compliance

Client represents and warrants that: (a) all individuals on the Contact List are persons with whom Client has a prior established business relationship, or who have otherwise provided appropriate consent to receive communications about employment or business opportunities; (b) Client has the legal authority to authorize EnrollTools to send SMS and email communications to each individual on the Contact List; and (c) all outreach authorized by Client complies with the Telephone Consumer Protection Act ("TCPA") and all applicable state telemarketing and SMS marketing laws.

Client is solely responsible for TCPA compliance. EnrollTools' role is to execute outreach as Client's authorized service provider. EnrollTools will include compliant opt-out mechanisms in all SMS messages and unsubscribe mechanisms in all email communications.

4.2 CAN-SPAM Compliance

Client is solely responsible for compliance with the CAN-SPAM Act and all applicable email marketing laws for email outreach conducted under these Terms.

4.3 Contact List Accuracy and Legality

Client represents and warrants that: (a) the Contact List does not contain individuals who have previously opted out of, or requested to be removed from, Client's communications; (b) Client has the right to use all data contained in the Contact List; and (c) the Contact List was obtained through lawful means.

4.4 Contact List Permission Liability

By providing any Contact List to EnrollTools, Client assumes sole and exclusive legal liability for the authorization to contact each individual on that list. EnrollTools does not independently verify the validity of consent, permission, or prior business relationships for any contact on any provided list. Client's submission of a Contact List is Client's unqualified representation that all required permissions, consents, and authorizations are in place for every individual listed. Any claim, fine, regulatory action, class action, or third-party lawsuit arising from the act of contacting individuals on a provided Contact List (whether the contact was made via SMS, email, voice, or any other channel) is Client's sole legal and financial responsibility, regardless of the fact that EnrollTools executed the outreach on Client's behalf. This obligation survives termination of these Terms.

4.5 Opportunity Accuracy

Client is solely responsible for the accuracy, legality, and completeness of all Opportunity Details provided. Client shall not authorize communications that are deceptive, misleading, or in violation of any applicable employment, insurance, or securities law.

4.6 Opt-Out Compliance

Client shall cooperate with EnrollTools to honor all opt-out and unsubscribe requests. Client agrees to provide updated suppression lists to EnrollTools promptly upon request.

4.7 Client Conduct

Client shall not direct EnrollTools to send communications that: (a) are deceptive, misleading, or make false statements about the opportunity; (b) violate any applicable law; (c) constitute harassment; or (d) endanger EnrollTools' carrier or email service provider relationships. EnrollTools may refuse to send content that violates this Section and may terminate the Service if Client repeatedly provides non-compliant content or instructions.

5. Client Data

5.1 Ownership

Client owns all Contact Lists and Opportunity Details provided to EnrollTools. These Terms do not transfer any ownership interest in Client data to EnrollTools.

5.2 License

Client grants EnrollTools a limited, non-exclusive license to store, process, and use the Contact List and Opportunity Details solely to execute the Service during the term of these Terms.

5.3 EnrollTools Obligations

EnrollTools will: (a) not use Client's Contact List for any purpose other than executing the authorized Campaign; (b) not sell, license, or disclose the Contact List to third parties; and (c) maintain commercially reasonable security measures to protect Client data.

5.4 Data Retention

Upon termination, EnrollTools will delete Client's Contact List and Campaign data within sixty (60) days. EnrollTools has no obligation to retain Client data after that period.

6. Proprietary and Confidential Information

6.1 EnrollTools Proprietary Information

All campaign methodologies, automation workflows, template libraries, platform software, and related processes used by EnrollTools to deliver the Service are proprietary to EnrollTools. Client shall not:

• Attempt to reverse engineer or replicate EnrollTools' campaign automation processes or workflows
• Use knowledge gained through the Service to build a competing recruiting automation service
• Disclose EnrollTools' methodologies, pricing, or operational processes to third parties

6.2 Confidential Information

Each party agrees to: (a) hold the other party's Confidential Information in confidence with at least the same degree of care it uses to protect its own confidential information, but no less than reasonable care; (b) not disclose the other party's Confidential Information to any third party without prior written consent; and (c) use the other party's Confidential Information only in connection with these Terms.

Exceptions: These obligations do not apply to information that is (i) publicly available without breach of these Terms; (ii) independently developed without reference to the other party's Confidential Information; or (iii) required to be disclosed by law or court order, provided the disclosing party gives prompt written notice and cooperates in seeking a protective order.

7. Limitation of Liability and Indemnification

7.1 EnrollTools Liability Cap

7.2 Exclusion of Consequential Damages

7.3 No Cap on Client Liability

The liability limitations in Sections 7.1 and 7.2 apply solely to EnrollTools' liability to Client. There is no corresponding cap on Client's liability to EnrollTools for any breach of these Terms, including Client's indemnification obligations under Section 7.4.

7.4 Indemnification by Client

Client shall defend, indemnify, and hold harmless EnrollTools and its officers, directors, employees, and agents from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Any outreach campaign authorized by Client and executed by EnrollTools under these Terms
• Any Contact List or Opportunity Details provided by Client
• Client's violation of any applicable law, including the TCPA, CAN-SPAM Act, applicable employment or labor laws, or any state marketing or consumer protection statute
• Any third-party claim arising from SMS, email, or other communications sent to contacts on Client's Contact List
• Client's breach of any representation, warranty, or obligation under these Terms
• Any claim that the Opportunity Details were deceptive, misleading, or unlawful

7.5 Carve-Outs

Nothing in these Terms limits either party's liability for fraud, gross negligence, or intentional misconduct.

8. Term and Termination

8.1 Term

These Terms begin on the Effective Date and continue on a month-to-month basis (for recurring subscriptions) or through the completion of the agreed Campaign (for per-campaign arrangements), until cancelled or terminated as provided in this Section.

8.2 Cancellation by Either Party

For monthly subscriptions, either party may cancel by providing thirty (30) days' written notice. Client's notice must be sent to support@enrolltools.com. EnrollTools' notice will be sent to Client's email address on file. Active Campaigns in progress at the time of cancellation notice will continue through completion unless the parties agree otherwise.

8.3 Termination for Cause by EnrollTools

EnrollTools may terminate the Service immediately upon written notice if Client: (a) fails to pay any amount due within five (5) business days of notice; (b) provides a Contact List or instructions that violate applicable law; (c) repeatedly submits non-compliant content; (d) breaches the representations in Section 4.1 or 4.3; or (e) takes any action that damages or endangers EnrollTools' carrier or service provider relationships.

8.4 Effect of Termination

Upon termination: (a) EnrollTools will cease outreach for active Campaigns within forty-eight (48) hours of the termination date; (b) all outstanding fees become immediately due and payable; and (c) Sections 4, 5.4, 6, 7, 8.4, 9, and 10 survive termination.

8.5 Fees on Termination

Fees already paid are non-refundable. For monthly subscriptions, no fees are due for periods after the termination date.

9. Dispute Resolution

9.1 Informal Resolution

Before initiating any formal legal proceeding, the party asserting a dispute must provide the other party with written notice describing the dispute in reasonable detail. The parties shall attempt to resolve the dispute in good faith for thirty (30) days after the notice date.

9.2 Mediation

If the parties cannot resolve a dispute through informal resolution, they agree to submit the dispute to non-binding mediation before a mutually agreed neutral mediator. If the parties cannot agree on a mediator within fifteen (15) days after the informal resolution period ends, either party may request that JAMS appoint a mediator. The parties shall share mediation costs equally and agree to participate in good faith in at least one mediation session before pursuing litigation.

9.3 Governing Law and Venue

These Terms are governed by and construed in accordance with the laws of the State of California, without regard to its conflict-of-law provisions. Any litigation arising out of these Terms, after satisfaction of the dispute resolution requirements above, shall be brought exclusively in the state or federal courts located in California. Client irrevocably consents to personal jurisdiction and venue in those courts and waives any objection thereto.

10. General Provisions

10.1 Entire Agreement

These Terms constitute the entire agreement between the parties with respect to the recruiting automation Service and supersede all prior oral or written agreements, proposals, and discussions on this subject matter. These Terms may be supplemented by a written statement of work or order form; in the event of a conflict between these Terms and any such document, these Terms control unless the order form expressly states otherwise.

10.2 Amendments

EnrollTools may update these Terms at any time by providing thirty (30) days' notice to Client's email address on file and posting the updated Terms at enrolltools.com/recruiting-terms. Client's continued use of the Service after the effective date of any update constitutes acceptance of the revised Terms.

10.3 Severability

If any provision of these Terms is held invalid, unenforceable, or void, that provision shall be modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall remain in full force and effect.

10.4 Assignment

EnrollTools may assign these Terms in connection with a merger, acquisition, change of control, or sale of substantially all of its assets without Client's consent. Client may not assign these Terms or any rights hereunder without EnrollTools' prior written consent. Any purported assignment in violation of this Section is void.

10.5 No Waiver

Failure by either party to enforce any provision of these Terms shall not constitute a waiver of that party's right to enforce that or any other provision in the future.

10.6 Notices

Notices under these Terms may be given by email. Notices to EnrollTools shall be sent to support@enrolltools.com. Notices to Client shall be sent to the email address on file. Email notice is effective on the date sent.

10.7 Independent Contractors

The parties are independent contractors. These Terms do not create any partnership, joint venture, employment, franchise, or agency relationship.

10.8 Force Majeure

Neither party is liable for any delay or failure to perform obligations (other than payment obligations) due to circumstances beyond that party's reasonable control, including natural disasters, government actions, carrier outages, or widespread internet service disruptions.