Multilingual Enrollment Support
Benefits Enrollment In The Language Your Employees Speak
When an employee cannot follow the benefits conversation, they do not ask questions. They opt out, or they guess. Our licensed counselors run the enrollment one-on-one by phone in the employee's own language, so every election is an informed one.
Talk To Us About Your GroupWhat A Language Gap Actually Costs
It rarely shows up as a complaint. It shows up in your participation numbers.
Employees Opt Out
Faced with a benefits explanation they cannot follow, employees decline coverage rather than admit they are lost. Participation drops without anyone raising a hand.
Wrong Elections
Coverage gets chosen by guesswork. The employee finds out at claim time, and the employer hears about it from a frustrated family.
HR Absorbs It
Every unanswered question lands on a lean HR team that is already running the enrollment on top of its day job.
Every Employee Understood
Counselors are matched to the employee's preferred language before the call is scheduled, not improvised on the line.
Do not see a language you need?
Our counselor network covers virtually every language spoken in the American workforce. Tell us what your census looks like and we will confirm coverage for your specific group.
How It Works
Census And Language Mapping
You send the employee census. We identify the language needs across your population before a single call goes out.
Employees Self-Schedule
SMS, email and voice outreach goes out in the employee's own language, inviting them to pick a time that fits their shift, not yours.
A Counselor In Their Language
A licensed, non-commissioned counselor who speaks that language runs the session one-on-one by phone.
Enrolled On The Call
Elections are captured during the session. You get reporting throughout, and a full summary at the end of the window.
Why Phone Works For A Multilingual Workforce
On Their Own Time
Employees book around their shift. No one gives up a break or stays late to sit in a room and wait their turn.
Across Every Site
A 40-location employer gets the same counselor quality at every site, because there is no travel schedule to build around.
Privately
Benefits conversations cover health and family. By phone, an employee can ask a real question without a line of coworkers behind them.
Proven At Scale
Results from two consecutive open enrollment cycles at a 24,000-employee, multi-site national employer.
Common Questions
What languages do your benefits counselors speak? +
Our counselor network covers more than 15 languages, including Spanish, Korean, Mandarin Chinese, Cantonese, Vietnamese, Tagalog, Hindi, Arabic, French, Portuguese, Russian, Japanese and Punjabi. If your census includes a language not on that list, we will confirm coverage before the enrollment begins.
Are the counselors licensed? +
Yes. Every counselor holds an active state insurance license and is non-commissioned, so there is no incentive to steer an employee toward any particular product.
Do employees have to attend a meeting or go to a worksite? +
No. Every session is one-on-one by phone. Employees pick a time that works around their shift and take the call wherever they are.
Do you enroll employees in medical, or only voluntary products? +
Both. Counselors walk employees through their full benefits package, including major medical and core coverage, alongside voluntary products.
How do employees know to schedule a session? +
We run the outreach. SMS, email and IVR campaigns all go out in the employee's own language and drive them to self-schedule, with reminders ahead of the appointment.
Can you handle a workforce spread across many locations? +
Yes. Because enrollment is delivered by phone rather than by travelling counselors, a multi-site employer gets identical delivery at every location on the same timeline.
Let's Talk About Your Enrollment
A 20-minute call to walk through your group, your languages and your timeline.
What We'll Cover
- › The languages across your employee census
- › Group size, sites and shift patterns
- › Your enrollment window and timeline
- › How the handoff works with your team